Flowcrete UK Achieves ISO 9001:2015 Certification
The resin flooring manufacturer Flowcrete UK has successfully achieved ISO 9001:2015 certification for the quality of its products, services and management.
ISO 9001:2015 is the latest BSI standard for evaluating an organisation’s quality management system. Attaining this certification proves that the Sandbach, Cheshire based flooring specialists are constantly operating to the highest possible standard and adhering to industry best practise throughout a wide variety of business-critical activities.
Product control and assurance as well as customer satisfaction are central services that this standard evaluates to ensure that they are in line with all applicable statutory and regulatory requirements.
Flowcrete UK’s Managing Director, Kevin Potter, said: “Flowcrete UK works hard to be at the forefront of manufacturing excellence and this certification is a great testament to the hours, expertise and commitment that goes into our products and services.
“Being ISO 9001:2015 certified means that our clients can rest assured that not only are they being provided with products that are of the highest possible quality – but also that their customer experience will be second to none!”
Achieving this accreditation required Flowcrete UK to take an in-depth look at what it does and how it does it. A lot of Flowcrete UK’s operations already fell within the standard required, but needed to be codified and integrated into the company’s daily operational framework.
The Process Map, developed as part of the ISO 9001:2015 procedures, illustrates just how many aspects of the business need to be consistently considered and regulated to ensure that Flowcrete UK maintains a quality management system that’s up to the task at hand.
Going through this process did identify several ways that Flowcrete UK could further improve its standard operating procedures, which included enhancements to its design and development processes as well as the implementation of a customer satisfaction survey that carefully assesses each point of a client’s journey.
Flowcrete UK had to not only prove that it has an enhanced approval process for all its activities, but also that it has a robust, top-down policy for analysing and improving the business. It was important that Flowcrete UK’s senior management team was able to demonstrate a thorough understanding of the procedures and the team’s role in setting out the direction for the company to follow.
Flowcrete UK manufactures a wide range of seamless industrial and commercial resin floor, wall and coving solutions as well as other specialist coating technologies. This versatility means that it supplies solutions to a wide range of market sectors, including the technology, pharmaceutical, healthcare and electronics industries where it is vital that each element of a facility adheres to global best practice.
As a globally recognised standard, architects, contractors, facilities managers, developers and end users around the world can know for certain that Flowcrete UK’s products and approach complies with the exacting challenges of today’s construction sector and the demands of even the most complex and intensive industries.
