Covid-19 Response - Delivery Update

Covid-19 Response - Delivery Update

20 Mar 2020

  • For all deliveries we will no longer process customer paperwork or obtain signatures for deliveries.
  • The instruction from the Association of Pallet Network (APN) is a revised process for signature capture.

We have been advised by our delivery companies that due to the rapidly evolving situation regarding COVID-19 and in relation to the health and wellbeing of their employees the following change will be made in accordance with Government advice, preventative guidance from Public Health England (PHE). 

The instruction from the Association of Pallet Network (APN) is a revised process for signature capture. This will apply to all Electronic Devices, Printed Schedules and Customer Own Paperwork for ALL Pallet Networks. This change is being put into place to protect individuals and reduce direct contact.

The following changes will take immediate effect with all deliveries of Flowcrete products :

For ALL deliveries we will no longer process customer paperwork or obtain signatures for deliveries.

New process:

  • Signatures will no longer be obtained on any electronic device
  • Drivers will tap arrived upon arrival as normal
  • Drivers to unload on the device as normal
  • The driver will write with the stylus on the screen (CV-19) the driver must type the customer surname (item recipients) into the device
  • Driver to depart as normal

As a result, all POD’s will be on courier paperwork along with the name given by the recipient.

We hope you understand the need for this change at this time and if you have any questions please do not hesitate to contact the Customer Service team directly.

ENDS

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Press Contact

For more information please contact the UK Marketing department on 01270 753 000 or get in touch with us over the web.

Notes to Editors

Flowcrete UK has its headquarters in Sandbach, Cheshire and is part of Flowcrete Europe & Middle East, one of the four divisions that make up Flowcrete Group Ltd.

Flowcrete Group Ltd. is a world leader in the manufacture of seamless industrial and commercial resin floor, wall and coving solutions as well as other specialist coating technologies. Flowcrete Group Ltd. has international manufacturing facilities in Europe and Africa as well as Central and South East Asia.

Flowcrete supplies world-class seamless flooring solutions to transform environments across the globe including; decorative seamless resins, waterproof car park deck coating systems, seamless resin terrazzo, durable antimicrobial flooring, corrosion protection, self levelling underlayments, underfloor heating and now underfloor acoustic insulation.

Flowcrete's ambitious and dedicated team is inspired by excellence in people, products and service, as well as continual innovation and sustainable growth. Flowcrete continues to use its global expertise to introduce environmentally friendly, hygienic and aesthetically attractive floors to create a better and more sustainable world.

For further information please contact 01270 753000 or visit us on the web at www.flowcrete.co.uk.

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